FREQUENTLY ASKED QUESTIONS
We get it, there will likely be a question or two you have about Life by Equipe or placing your order online with us. So we have had a think about the most commonly asked questions, and put them all below for you. Check below for your answer. Contact us if you can't find it!
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Email us at: louise@lifebyequipe.com
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Call us on: 01234 480 465
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Phone Hours: Mon-Fri 10am-5pm
Why you should totally shop with us
First off it’s pronounced, eɪˈkiːp.…..and it rhymes with sheep!!
Life By Equipe is a vision to help people optimise their health and wellbeing - we wanted to create a space where you can learn about health, fitness and nutrition and then buy products that help you meet those goals.
Everything we do as a team is designed to help people feel good, live life to the full and improve longevity. We provide access to experts and content to help fulfil the LBE motto - we also search far and wide to find you the best stuff needed to complete this journey we call LIFE in the best possible way - and make all this accessible to everyone.
Who's it for?
If you’re interested in living a full healthy life for as long as possible then you’ve reached the right destination. We cater for all, be you an elite athlete, weekend warrior or simply someone wanting to get on the right health and wellness path. We believe a full and healthy lifestyle should be accessible to all. Life By Equipe has collated the best products and information to assist you on your journey.
Will I love shopping with you?
Of course! We aim to please all customers with our wide range of products for all aspects of your fitness and wellness journey. Our site is simple to use on both computer and mobile, and if you experience any issues, we are only ever an email or phone call away.
Shopping & Shipping
What payment methods does Life by Equipe accept?
Payments can be made via credit or debit cards as well as PayPal. We accept Visa, Mastercard, and American Express. Mobile customers can also use ApplePay to swiftly get the stuff they want!
Is it safe to purchase online from lifebyequipe.com?
Abso-friggin-lutely, yes! Whether you are using your credit or debit card, you can be assured your payment is secure. Our payment gateway is Stripe, which powers ASOS, Made and Oxfam to name just a few. All card information is encrypted and we do not store any credit card details nor do we share your personal information with any third party. However, for more peace of mind about placing your order, please contact louise@lifebyequipe.com
What size/shape/flavour should I order?
We understand it can be hard to know what to order, faced with all that choice so if you would like assistance with this please contact louise@lifebyequipe.com. And one of our experts will ensure that you find your perfect fit.
How much does UK delivery cost?
Because we're nice like that, all orders over £20 have free delivery within the UK! Wahoo!
For orders under £20, we charge a flat rate of £2.99 to cover the cost for standard delivery (Royal Mail 1st Class). This will ensure that your parcel arrives in a hot minute (it'll be with you in up two-five working days, ready for you to serve some filthy amounts of smug-face). Please allow all Grounded Factory Items to arrive within 5-10 working days as they are shipped from Sweden.
No shipping is charged for Video downloads! Wahay!!
Do you deliver worldwide?
We sure do; we deliver worldwide to 78 countries including Europe, Middle East, US, Canada, Asia, Australia and New Zealand and we charge a flat rate of £9.99. If you are ordering outside the UK, please be patient as your order could take up to 7 working days to arrive, but when it does - you won't want to be without it!
Returns
What is your returns policy, can I get a refund on a sale item?
We are committed to ensuring that you are completely satisfied with your purchase. You have 14 days from the day you receive an order to notify us if you want to return an item. Important note: this only applied to returnable goods. All food items or perishable goods aren't returnable. Please see our full return policy here
What if the item I receive is damaged or faulty?
Damn - our least favourite question. We work damn hard to ensure that this doesn't happen, however we apologise if this is the case. Please get in contact with us louise@lifebyequipe.com. Also please see our full return policy here
How to contact us
I want to speak to a human...
We love to hear from our customers. The quickest way to contact us is by sending an email to louise@lifebyequipe.com, our Community Care Director. This email address is constantly checked by Louise & the Life by Equipe team and we will always get back to you within 24 hours, if not sooner.
Alternatively, please use the Facebook messenger button found on our site or call us on 01234 480 465 between 10am-5pm GMT if you prefer to chat. If we are busy on the phone, please leave a voicemail message and we'll call yo' back!
Contact us
Email us at: louise@lifebyequipe.com
Call us on: 01234 480 465
Phone Hours: Mon-Fri 10am-5pm
Can I ask for free fitness advice?
You certainly can, and we’d love nothing more than to assist you be the healthiest version of yourself! If you're interested on expert info, take a look at our resource centre for all the latest, backed-by-science knowledge our contributors have shared with you.
You can also be part of the 'Big Equipe' team and keep up with all the latest news direct to your inbox including events, collaborations, reviews, deals and tons of chat on all things fitness, health and wellbeing. Sign up for the Life by Equipe newsletter to also get 10% off your 1st order and be our friend - we're awesome!
Yo, I'm a brand with a product to sell, or I'm an expert in the wellness industry - can we work together?
Sure thing! We are always looking to grow the range of quality brands we collaborate with. We're also all about having more writers and contributors, sharing their knowledge and promoting their work. Call us maybe?
Do you have any social profiles I can follow?
Damn straight sister! Follow us on Facebook, Twitter, Instagram, Pinterest, YouTube & Vimeo. Add photos of your purchases, comment on our posts, share your healthy stories and win a few cheeky prizes along the way.
